Digital Agents
Artificial intelligence engine for remote customer support
Overview
Umajin has been at the forefront of human computer interaction for many years. This expertise has resulted in the creation of a toolkit of components that cover the continuum of interaction between touch, voice, gesture AR and VR. These components can be brought together to create highly visual user experiences that are guided by an AI digital agent.
A better voice experience
Typical chat bots and voice assistants don’t have a user interface so discovery of your content and processes need to be read out. Umajin makes it easy to create great on brand user interfaces with menus, lists of content and process progress but with conversational voice control.
The voice system supports three interactions patterns;
- Browsing and searching content, e.g. catalogs
- Gathering required information, e.g. forms
- Completing a multi-step process e.g. flow chart.
Combining these interaction patterns allows the creation of powerful visual interfaces with voice interaction. For example; pick products from a list, fill in your customer details and then place an order by going through payment and delivery steps.
Capabilities
24 / 7 Support: Digital Agents never sleep and give you a 24 / 7 support channel which still feels personable and is always on brand and on message.
Target Device: Umajin can be deployed to any type or sized device so the application can be tuned for kiosk, tablet, big screen or even a mobile phone.
Animated Avatars: to bring your brand to life you can have custom avatars. Umajin supports cartoon through to realistic characters, animated in real-time in 2D or 3D. Umajin avatars support custom animations including facial animation for character speech and expression.
Voice Training: rather than being a general chat bot, Umajin allows you to tune the voice system to your specific use case. This greatly improves the sensitivity and accuracy to your context, your subject material, your industry, your customers – reducing missed translations and customer frustration.
Multi Language: Umajin supports all written languages and 45 languages for voice recognition.
Gesture Support: Minimising touching public kiosks is in demand. With the addition of a gesture camera, Umajin supports gesture actions and navigation.
Touch: is always supported just in case your customer prefers a more traditional form of interaction.
Back end analytics: you are able to collect and monitor all aspects of usage and interaction data your customers have with your digital agent. This allows you to refine the software to continuously improve the customer experience.
